Welcome to CasualTread.com’s FAQ section! We’ve compiled answers to the most common questions about our performance footwear, shipping policies, and more. Whether you’re an athlete, hiker, or just looking for comfortable everyday shoes, we’re here to help you move with confidence.

About Our Products

What types of footwear do you specialize in?
We offer premium performance footwear across several categories including:
  • Casual everyday shoes
  • Hiking boots and shoes
  • Running shoes
  • Comfortable sandals
  • Soccer cleats
  • Trail running shoes
  • Walking shoes
Do you offer different width options?
Yes! We’re proud to offer inclusive sizing with regular, wide, and narrow options available for most styles. Pro Tip: If you’re unsure about sizing, order your usual size plus one width option for the best chance at a perfect fit.
Are your shoes suitable for professional athletes?
While our footwear is designed for performance, we recommend consulting with a sports specialist for professional athletic needs. Our shoes are perfect for serious enthusiasts and everyday athletes who demand quality and comfort.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment information. We never store your full credit card details on our servers.
Do you show all costs upfront?
Yes! For our international customers, all duties and taxes are calculated at checkout so there are no surprises when your package arrives.

Shipping & Delivery

Where do you ship to?
We ship worldwide to most countries (excluding some remote areas and parts of Asia). During checkout, you’ll be able to confirm if we deliver to your location.
What are my shipping options?
We offer two convenient shipping methods:
  • Standard Shipping: $12.95 flat rate via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: On orders over $50 via EMS (15-25 business days after dispatch)
All orders include tracking information.
How long does order processing take?
Our team works diligently to process all orders within 1-2 business days. During peak seasons, processing may occasionally take slightly longer, but we’ll always keep you informed.
Can I track my order?
Yes! Once your order ships, you’ll receive a confirmation email with tracking information. You can monitor your package’s journey right to your doorstep.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Simply contact our customer service team at [email protected] to initiate a return.
Who pays for return shipping?
Return shipping costs are the customer’s responsibility unless the item is defective or we made an error in your order.
What if I receive a defective product?
If your item arrives defective, please contact us immediately at [email protected] and we’ll arrange for a replacement or refund, including covering return shipping costs.

Customer Support

How can I contact customer service?
Our dedicated customer service team is available to assist you via email at [email protected]. We typically respond within 24-48 hours.
What are your business hours?
Our customer service team operates Monday through Friday, 9am to 5pm Pacific Time. Emails received outside these hours will be answered the next business day.
Where is your company located?
Our headquarters is located at:
Cheap Outmove Shoes Store
4557 Harrison Street,
San Francisco, US 94108

Didn’t find the answer you were looking for? Don’t hesitate to reach out to our friendly customer service team at [email protected]. We’re here to help you keep moving with confidence!