At CasualTread (operated by Cheap Outmove Shoes Store), we stand behind our performance footwear. If you’re not completely satisfied with your hiking boots, running shoes, or sandals, we’re here to help with our straightforward returns process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in original condition, and in their original packaging
  • All tags and labels must be attached
  • Proof of purchase is required
Note: For hygiene reasons, we cannot accept returns on worn footwear or items without original packaging. This includes all sandals and cleats from our Soccer collection that show signs of use.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact our team at [email protected] within 15 days of receiving your order
  2. Include your order number and whether you’d like a refund or exchange
  3. We’ll email you a Return Authorization Number and instructions
  4. Package your return securely (we recommend using the original box)
  5. Ship your return to our warehouse (address will be provided in the return instructions)

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Depending on your bank, it may take 5-10 business days for the refund to appear on your statement

Exchanges

For size exchanges on our hiking, trail, or running shoes:

  1. Follow the standard return process above
  2. Clearly indicate you’d like an exchange and specify your new size
  3. We’ll ship your replacement item once we receive the original
  4. You’ll only be charged if the new item has a different price

Damaged or Defective Items

If your performance footwear arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Include photos of the damage or defect
  • We’ll arrange a free return and expedited replacement

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear CasualTread Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details: – Product Name: [Name from your order confirmation] – Reason for Return: [Size issue, color discrepancy, etc.] – Preferred Resolution: [Refund to original payment method / Exchange for size [size]] I confirm the item is unused, in original condition with all tags attached. Please send me the return authorization and instructions. Best regards, [Your Full Name] [Your Contact Information]

Return Shipping Address

After receiving your Return Authorization, ship your package to:

CasualTread Returns
Cheap Outmove Shoes Store
4557 Harrison Street
San Francisco, CA 94108
USA

For international returns outside the U.S., additional customs forms may be required. We’ll provide specific instructions when processing your return request.

Have questions? Our customer service team is available at [email protected] Monday-Friday, 9am-5pm Pacific Time.